New Freephone Support Line for Those Who Suffer from Depression
Met Éireann Meterologist Jean Byrne joined Bríd O’Meara, Director of Services with Aware, Emma Barnes, Support Line & Support Mail Service Manager and Aware volunteers Gary Byrne and Denise Donohoe to launch a new FREEPHONE number for the organisation’s Support Line. The service, which is available for individuals who experience depression or bipolar disorder and for relatives or friends concerned for someone they care about, is available now on 1800 80 48 48. The Aware Support Line is available seven days a week from 10am-10pm.
Director of Services Bríd O’Meara said the organisation expects an increase in the number of people accessing the service as a result of the new Freephone number.
“The Aware Support Line is an extremely valuable option for thousands of callers each year. It provides the space for the caller to be heard in an empathic and non-judgemental manner and importantly, helps them to identify and explore helpful options that are available to them. Often when someone is in the darkness that depression can bring, or when someone is dealing with the extremes of mood associated with bipolar disorder, it can be difficult to see any options:Aware’s Support Line helps to shine a light on options that are available to that individual caller.
Research carried out in the UK illustrates that telephone support lines can contribute to maintaining the mental health of service users and can be particularly helpful in dealing with self-harm. Aware volunteers receive excellent training to ensure that they can deliver an effective and helpful service to each caller so that they can manage their particular experience and minimise the impact on their life. Depression and bipolar disorder can have a profound effect on all aspects of the person’s life. We urge people who are impacted to pick up the phone and call Aware – our services can and do make a difference.”
Jean Byrne was happy to support the launch of the new Freephone number:
“So many people check in with the weather forecast every day as it helps prepare us for what the day ahead may bring. When it comes to mental health, it is important for people to also access information and support from a reputable organisation like Aware. Not only can it help provide ‘shelter from the storm’ when crisis strikes, it also helps us to look after our mental health so that we can better withstand all the elements life may throw at us.”